Weed&Smoke Frequently Asked Questions
What products do you sell?
Weed&SmokeShop offers a wide range of premium cannabis-related products, including but not limited to:
- Hemp flower (CBD, THC-free options)
- Vape pens and cartridges
- Delta-8, Delta-9, and THC products (where legal)
- Edibles (gummies, chocolates, etc.)
- Topicals (creams, lotions)
- Accessories (smoking tools, grinders, pipes)
We ensure that all of our products meet high-quality standards for both safety and potency.
Do you ship to my state?
Yes, we offer shipping across the United States and Canada. However, some states have specific regulations regarding cannabis products, including Delta-8 and THC items.
- For restricted states, our personal team will provide discreet, direct delivery.
- For non-restricted states, we ship via our standard delivery methods.
Please refer to our Shipping Policy for a full list of states with restrictions.
What is your delivery process?
We offer free delivery on all orders. Our shipping process is as follows:
- For customers in the United States, orders are shipped from our U.S. warehouse.
- For customers in Canada, orders are shipped from our Canadian warehouse.
We prioritize discreet packaging to ensure your privacy.
How do I place an order?
Placing an order with us is easy:
- Browse our products on the website.
- Add your selected items to the cart.
- Proceed to checkout.
- Select crypto payment as your payment method (we accept Bitcoin, Ethereum, and other major cryptocurrencies).
- Complete your order, and we’ll handle the rest!
If you have any questions about the ordering process, our customer support team is here to help.
What payment methods do you accept?
We accept only cryptocurrency payments, including:
- Bitcoin
- Ethereum
- Solana
- And other major cryptocurrencies
Please note, we do not accept credit or debit cards or any traditional banking methods.
Do you offer refunds or exchanges?
Yes, we have a Return and Exchange Policy. However, due to the nature of our products, returns and exchanges are only allowed under specific circumstances, such as damaged or defective items. For more details, please refer to our Return and Exchange Policy.
Is your website secure?
Yes, we prioritize your privacy and the security of your information. We use secure payment processors for cryptocurrency transactions, and all personal information is handled in compliance with our Privacy Policy. We do not store any sensitive banking or credit card details.
Do you offer customer support?
Absolutely! Our customer support team is available to assist you with any questions or issues you may have. You can reach us via:
- Email: support@weedandsmokeshop.com
We strive to respond to all inquiries within 24 hours.
Are your products tested?
Yes, all of our products undergo third-party lab testing to ensure quality, potency, and safety. Each product’s certificate of analysis (COA) is available for review. We guarantee that our products meet strict quality control standards to ensure you’re getting the best.
How do I track my order?
Once your order has been processed and shipped, you’ll receive an email with tracking information. You can use the tracking number provided to follow your order’s journey.
If you haven’t received a tracking number or need assistance, please contact our customer support team.
Can I cancel my order?
Orders can be canceled only before they are processed and shipped. If you’d like to cancel your order, please reach out to our support team as soon as possible, and we will do our best to accommodate your request.
Once an order is shipped, it cannot be canceled.
Can I use your products in my state?
Before purchasing, please check your state’s laws regarding cannabis and hemp-derived products. We recommend that you consult with a legal professional if you’re unsure about your state’s regulations regarding products like Delta-8, Delta-9, or THC.
Do you offer international shipping?
At the moment, we only ship within the United States and Canada. We do not offer international shipping to other countries at this time.
What are your hours of operation?
Our website is open 24/7 for browsing and placing orders. Our customer support team is available Monday through Friday, from 9 AM to 6 PM EST.
Are your products legal?
Our products are fully compliant with the 2018 Farm Bill and are derived from hemp, ensuring they contain less than 0.3% Delta-9 THC (unless otherwise stated). However, local state regulations regarding cannabis and hemp products can vary. Please review your state’s regulations before purchasing.
If you have additional questions, feel free to contact us. We’re always here to help!